Contact our Help Desk

888-959-9265

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Q:  I entered my login information correctly, why can’t I login?
A: RESX is a secured site because it holds personal information such as credit cards. Therefore, when logging in, be sure to have https:// at the beginning of the Web site address. The correct address is: https://www.resx.com (The s after http puts the page in the secure mode.)

Q: Can multiple airlines be reserved in one reservation?
A: Yes. Sometimes RESX will display an itinerary for you with different airlines for the one trip, but you can also build the trip manually by selecting the tab called Flight Schedules tab at the top of the right window pane.

Q: I have two (or more) travelers taking a trip on the exact dates and flights. Can I clone the first traveler’s reservation for the second traveler?
A: We are very happy to say cloning a reservation will be part of RESX in the coming months. For now, please make a reservation for the first traveler then call the RESX help desk at 888-959-9265 to have the reservation cloned by us.

Q: Can I request seats on the plane?
A: Yes. At any time, click on the Seat Map link to the right of each airline segment. Click Save.

Q: Can I book AirTran and Southwest?
A: If wanting to see what Southwest Airlines has to offer, click the Southwest Airlines link at the top of the air results page. Once you’ve decided on an itinerary, please call Travel Leaders to have a corporate agent reserve the space for you for the RESX ticketing fee of $9.00. As for AirTran, yes, you can make a reservation on RESX.

Q: Penalty UNKNOWN. What does that mean?
A: It means the airline itinerary is NONREFUNDABLE.

Q: Can I cancel car and/or hotel?
A: Yes. View the traveler’s itinerary to see a CANCEL button next to the car and/or hotel. Click on it. (Hotel cancel fees may apply.)

Q: Will I receive confirmation after I confirm a trip on RESX?
A: Yes. After the ticket is issued—and it will be issued within minutes of you going through the purchasing steps—you will receive confirmation from RESMAIL. Hint: When you open the email, scroll to the bottom and double click on the PDF file to view the itinerary in a different format. This confirmation includes the itinerary as well as the price, airline ticket number, confirmation number for car and/or hotel.

Q: If I book an airline ticket, can I go to the reservation later and add a car and/or hotel?
A: Yes. Sign in and go to the traveler’s Trip List. Click View to the right of the trip. On the left-hand side you will see links to add a car and/or add a hotel.

Q: If I add a car and/or hotel to an existing airline reservation will I get an updated itinerary automatically?
A: An email confirmation after adding a car and/or hotel to an existing airline reservation is not automatic. Please call or email the RESX help desk, and we will gladly send it to you.

Q: Can I book only a car and/or hotel?
A: Yes. After signing in, click on the appropriate tab at the top of the left window pane.

Q: Can I book international travel on RESX?
A: It is highly recommended you contact our experienced international consultants to book the trip for you. Call 888-434-6500 and ask for an international consultant.

Q: Can I make travel reservations for air, car and/or hotel for someone who will only travel once for my company or who does not have a profile in RESX?
A: Making a reservation for a person who will fly only once for your company or who does not have a profile in RESX is easy. First, you must be able to access your company’s Variable Traveler profile by hovering over your name in the upper right hand corner and choose Select Another Traveler at the bottom of the list of names that appears. Using the Member ID box, enter your company’s name followed by the word variable (e.g., MCDONALDS VARIABLE), and click Search. Select that profile, and start making the reservation. After you click Purchase —or Reserve to reserve a car and/or hotel— RESX will display a page asking you for the traveler’s name. Enter his/her name, email address, any membership number, and continue.

Q: I want to travel to a city that is served by more than one airport (e.g. New York City and the Los Angeles area). In RESX, I don’t want to search two or three different times in order to see what I am looking for, so will RESX give me flight schedules and prices to all servicing airports for the area I need in one search?
A: Depending on the search parameters you give RESX (e.g. time of day and origin city), yes, RESX will include flight schedules and prices to all servicing airports for that area. If you have a traveler who needs to go to New York, e.g., and you want to see flight schedules and prices to the three airports that serve New York, before clicking search be sure to place a check in the box that says: Search for fares using multiple airports. (This check box is located at the top of the right window pane (Travel Preferences tab) under Air Travel Preferences.) Note: The three airports that serve New York City are: LaGuardia (LGA, most popular when flying to New York); John F. Kennedy International (JFK); Newark, New Jersey (EWR). For the Los Angeles area: Los Angeles (LAX); Orange County/Santa Ana/John Wayne (SNA) and Long Beach (LGB).

 

If RESX is terribly slow, or if you continue to receive error messages, first try shutting your computer down completely for about 60 seconds, then try again. If the problem continues, please report it to Travel Leaders' RESX Help Desk at 1-888-959-9265.