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FLIGHTSTATS TRIP ALERTS
FREQUENTLY ASKED QUESTIONS - FAQ’S
 I
received an email inviting me to “opt-in” for Trip Alert messaging.
What are Trip Alerts, and why should I opt-in?
If you choose to register
and opt-in, this messaging service will monitor your flights and
send you informational Trip Alert messages to email-enabled
devices and mobile phones when you travel.
Trip Alert messages
will be sent to provide you with the current status of your
flights before you leave. Then Trip Alerts will be sent to
notify you of flight cancellations, diversions, delays, gate
changes, and connection information between flights.
Where does the Trip Alert information
come from?
The Trip Alert messaging
service is provided by FlightStats. FlightStats is a technology
company which monitors the status of flights throughout the
world.
FlightStats
supplements FAA data with data from hundreds of other sources
including airport and airline data feeds to provide the most
accurate flight information possible.
With global
departures and arrivals, real-time tracking for US, and gate
information, FlightStats is the source for status information.
Is the flight information accurate?
There are many factors that
may affect a flight while it's in the air. Weather, air traffic
control directives, congestion on the taxi-ways and more. The
flight information FlightStats provides is the best information
they are able to obtain from their many sources. FlightStats
updates this information every few minutes. They cannot
guarantee the accuracy of the information, but their estimates
are rarely off by more than a few minutes.
What happens if I choose not to
opt-in?
If you do not sign-up, you
will not receive Trip Alerts for your flights. You may receive
additional email invitations to opt-in, when future travel
itineraries are booked for you by your agency.
If you wish to formally “opt-out” of receiving Trip Alert
invitations and messages, click on the “Opt-Out” link in the
invitation. You will receive a simple message, confirming that
you have permanently opted-out of Trip Alerts.
Can I send my opt-in email
to someone else to use?
No, it may only be used by
you to opt-in. The “RegisterHere” link it contains is unique and
for your use only. It will not work for someone else. They will
receive an error message.
I
want to opt-in for Trip Alerts messaging, but I can’t find the email
that was sent to me. What should I do?
Contact Travel Leaders.
Up
How do I opt-in for Trip
Alerts using the email I received?
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Click on the
“RegisterHere” link within the opt-in email you received,
and a Trip Alert login page will appear on your computer
screen. Please see the example below:
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In almost all
cases, your FlightStats Username will be your email address,
which was sent to FlightStats by your agency. However, if
the Username box is empty, create and enter a unique
username which you would like to use. (If you receive an
error message when you login, try another Username. The
Username cannot be changed, once it has been assigned).
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Create and enter
a Password, which you will use later if you need to update
your personal Trip Alert Profile. The Password must be a
least six (6) characters in length.
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Then click on
the Submit button.
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The following
confirmation message will appear next on your screen:
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Click on the “Take me to my Trip Alert Profile” link within
the message, and the Trip Alert Profile page will appear next on
the screen. Fill out the profile with your contact information
for receiving Trip Alerts before and during your trips.
See the remaining FAQ’s for more information on how this is
done.
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What
is a Trip Alert Profile, and how is it used?
Below is an example of a Trip Alert Profile. The contact
information you enter into it is used to send you Trip Alert
messages. Make any changes that are required, and then click on
the Update Profile button to save your changes.
Will
my Trip Alert Profile information be shared with anyone else?
The information you enter into your Trip Alert Profile is
only used by FlightStats for sending you Trip Alerts. The
information is shared with no other parties.
What
is meant by “Home” and “Traveling” in the Trip Alert Profile?
“Home” refers
to where the messages should be sent prior to your trip, usually
until two hours before your first flight is scheduled to leave. You
might use your office or home email address for these messages.
“Traveling”
refers to when you are already on the move. Your cell phone or
mobile device’s number or email address would be appropriate.
If you would like to
receive only short text messages, use the cell phone option,
and select your service provider from the dropdown boxes.
You may enter the
same contact address for both Home and Traveling, if you choose.
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When
will I receive Trip Alert messages?
Trip Alert message(s) will be sent to the Home address
to provide you
with the current status of your flights before you leave. Then
Trip Alerts will be sent to the Traveling address to notify you of flight cancellations,
diversions, delays, gate changes, and connection information
between flights.
Can
I have my Trip Alert messages sent to someone else?
Yes, however you may only send
the alerts to one contact address for Home, and one for
Traveling. If neither of the addresses used is one of yours, you
will receive no messages.
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Can I
have my Trip Alert messages sent to multiple persons?
You may only send the alerts to
one contact address for Home, and one for Traveling, using your
Trip Alert Profile.
What
is the Email Address in the “Account Info” portion of the Trip Alert
Profile used for?
This email address is the one to
which your Username and a new Password will be sent, should you
click on I forgot my Trip Alert Username and Password link on
the login page. It is not used for sending the Trip Alerts.
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How
can I “opt-out” if I don’t want to receive anymore messages?
If you would like to turn-off
receiving messages for future trips, login to update your Trip
Alert Profile. Then check the box labeled “Disable Trip Alert”,
and then click on the Update Profile button.
If you change your mind later,
and would like to start receiving messages again, login to
update your Trip Alert Profile. Then un-check the box labeled
“Disable Trip Alert”, and then click on the Update Profile
button.
What
if I forgot my login Username and/or Password for my Trip Alert
login?
If you have forgotten your
Username and/or Password, click on the:
I forgot my Trip Alert Username and Password link which is on
the Trip Alert login page.
When you do, an email will be
sent to the email address you are registered with. This email
will contain your Username and a NEW password.
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How
can I change the Password for my Trip Alert login?
After you have successfully
logged-in, your personal Trip Alert Profile will appear on the
screen for you to update. You may change the password by
entering a new one in your Trip Alert Profile and clicking on
the Update Profile button.
Can
I change the Username for my Trip Alert login?
No, but you may change your login
Password by updating it in the Account Info section of your Trip
Alert Profile.
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How
can I update my Trip Alert Profile with changes?
Once you have set-up your
messaging preferences in your Trip Alert Profile, you can always
return and update it with any changes.
You may obtain access to your
profile by using the Update Profile link in one of the Flight
Status Alert messages you have received.
Or, you may use this url: http://www.flightstats.com/ta/accountProfile.do
to go to the login page.
If you use either of these links, the Trip Alert Login page will
appear for you to use.
Below is the login page which is used to return to your Trip
Alert Profile:
Enter your Username and Password, and then click on Submit.
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